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	<title>Ryan Nelson<title> &#187; Television</title>
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		<title>Who is the MVP of the Marketing Bowl: Social Media or Super Bowl Ads?</title>
		<link>http://ryannelsononline.com/who-is-the-mvp-of-the-marketing-bowl-social-media-or-super-bowl-ads/</link>
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		<pubDate>Sun, 31 Jan 2010 20:34:11 +0000</pubDate>
		<dc:creator>Augie Ray</dc:creator>
				<category><![CDATA[Brand marketing]]></category>
		<category><![CDATA[TV advertising]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Audi]]></category>
		<category><![CDATA[Augie Ray]]></category>
		<category><![CDATA[Coca-Cola]]></category>
		<category><![CDATA[Coke]]></category>
		<category><![CDATA[Dove]]></category>
		<category><![CDATA[E*Trade]]></category>
		<category><![CDATA[Integrated marketing]]></category>
		<category><![CDATA[Pepsi]]></category>
		<category><![CDATA[Social computing]]></category>
		<category><![CDATA[Social Marketing]]></category>
		<category><![CDATA[Social networking]]></category>
		<category><![CDATA[Super Bowl]]></category>
		<category><![CDATA[Technographics]]></category>
		<category><![CDATA[Television]]></category>
		<category><![CDATA[Unilever]]></category>

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		<description><![CDATA[A shift is occurring in the relative importance to marketers of Social Media and Super Bowl advertising. As Coca-Cola, Pepsi, Audi, E*Trade and Unilever are demonstrating, the servant is becoming the master.]]></description>
			<content:encoded><![CDATA[
<div xmlns="http://www.w3.org/1999/xhtml"><P class=zemanta-img style="DISPLAY: block; FLOAT: right; MARGIN: 1em; WIDTH: 250px" jquery1264968080687="4907" jquery1264969717859="449"><A href="http://www.flickr.com/photos/24224313@N06/4186682614" jquery1264968080687="5143" jquery1264969717859="450"><img style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; DISPLAY: block; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none" height=135 alt="My Super Bowl XLIV Prediction" src="http://farm3.static.flickr.com/2756/4186682614_a2095a6a97_m.jpg" width=240 /></A><span class=zemanta-img-attribution>Image by <A href="http://www.flickr.com/photos/24224313@N06/4186682614">Michael Kwan (Freelancer)</A> via Flickr</span></P>
<P>If you read this blog, you likely already care less about the Saints versus the Colts than you do about Super Bowl ads versus Social Media marketing. &nbsp;After all, the real money isn't earned from the battle on the field but in the battle that occurs during timeouts: Each player on last year's winning team <A href="http://football.about.com/od/histo2/a/SBbonus.htm" >earned a bonus of $83,000</A> while NBC <A href="http://money.cnn.com/2010/01/07/news/companies/super_bowl_ads/index.htm" >earned around $213 million&nbsp;in ad revenue for the telecast</A>.</P>
<P>A shift is occurring in the relative importance to marketers of Social Media and Super Bowl advertising. &nbsp;Of course, the 2010 Super Bowl isn't the first we've seen of&nbsp;the marriage of Social Media and Super Bowl ads. &nbsp;Last year, <A href="http://www.usatoday.com/money/advertising/2009-09-09-ad-contest-doritos_N.htm" >Doritos struck gold with a UGC (User-Generated Content) ad</A>&nbsp;produced by two unemployed brothers, and the brand is back this year with more UGC ads competing for even greater prize money.</P>
<P>But this year, there's a difference: &nbsp;The first evidence that&nbsp;the world has changed between Super Bowl XLIII and XLIV came from Pepsi's news it would not advertise during the big game; instead the brand is opting to invest its marketing budget in a <A href="http://blogs.forrester.com/marketing/2010/01/social-media-is-the-new-super-bowl-pepsi-refresh-and-what-it-means-to-marketers.html" >Social Media marketing program called Pepsi Refresh</A>. &nbsp;Many of us in the Social Media business were a bit shocked by this, not because Pepsi saw the importance of Social Media marketing but because they saw it as an alternative rather than an adjunct to their Super Bowl ad campaign. &nbsp;As I <A href="http://www.1to1media.com/weblog/2010/01/as_it_becomes_clear_that.html" >said to 1to1 Media at the time</A>, "There was a part of me that was a little surprised that (Pepsi) didn't think about layering a social media program on top of a Super Bowl ad."</P>
<P>While Pepsi is to be commended for using the "Social Media vs. Super Bowl ads" hype for terrific PR advantage, the fact is that advertising and Social Media go together like brats and beer. &nbsp;Advertising is great at raising awareness to a mass audience, while Social Media marketing is perfect for building deeper relationships and influence. &nbsp;The two are mutually beneficial, not mutually exclusive.</P>
<P>This paired benefit is not lost on other brands; in fact,<A href="http://mediadecoder.blogs.nytimes.com/2010/01/27/coca-colas-super-bowl-ad-plans-include-social-media/" >the first sentence of the New York Times article says it all</A>, "Coca-Cola is telling Pepsi-Cola that when it comes to Super Bowl advertising, you can walk and chew gum at the same time." &nbsp;Coke is one brand that will use its Super Bowl ad to promote its Facebook program, <A href="http://facebook.com/livepositively" >http://facebook.com/livepositively</A>, where consumers can send virtual goods and earn Coca-Cola donations to the <A class=zem_slink title="Boys &amp; Girls Clubs of America" href="http://www.bgca.org/" rel=homepage>Boys and Girls Clubs of America</A>. &nbsp;Audi is another Super Bowl advertiser that is using their <A href="http://www.dmnews.com/audi-adds-social-media-to-super-bowl-green-police-spot/article/162515/">valuable ad time to drive consumers into a Social Media venue</A>; &nbsp;their "Green Police" ads direct consumers to the <A href="http://www.youtube.com/greenpolice" >Audi YouTube channel</A> where the humorous ads can be viewed, rated, and shared. &nbsp;On Twitter,<A href="http://www.nytimes.com/2010/01/21/business/media/21adco.html" >Unilever will be engaging people who tweet about their Dove Men+Care ads</A> in real-time during the game and&nbsp;<A href="http://blogs.imediaconnection.com/2010/1/21/Social-Media/Super-Bowl-advertising--version-30_1143.aspx" >E*Trade will be directing viewers to BabyMail</A>, a site to send e-mail messages using voices that simulate baby talk.</P>
<P>And this is where the interesting shift in the recognition of Social Media marketing is evident: &nbsp;Last year, brands used Social Media marketing mostly to develop content for and promote their Super Bowl ads, but this year Super Bowl ads are being dedicated to the support of larger Social Media marketing strategies. &nbsp;The servant has become the master.</P>
<P>The reason for this shift is obvious: &nbsp;Consumer habits are changing. &nbsp;Back in 2007, Forrester's&nbsp;North American Social&nbsp;Technographics Online Survey found that <A href="http://www.forrester.com/rb/Research/broad_reach_of_social_technologies/q/id/55132/t/2" >only 25% were Joiners</A>--people who maintained a profile on social networking sites. &nbsp; In 2009, that figure <A href="http://www.forrester.com/rb/Research/introducing_new_social_technographics%26%23174;/q/id/56291/t/2" >had risen to 59%</A>. &nbsp;The shift in consumer media consumptions is continuing, and this year's Super Bowl will not be the end of the evolution of marketers' budgets and strategies toward Social Computing.</p>

<br>
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		<title>Social Media is the New Super Bowl: Pepsi Refresh and What It Means to Marketers</title>
		<link>http://ryannelsononline.com/social-media-is-the-new-super-bowl-pepsi-refresh-and-what-it-means-to-marketers/</link>
		<comments>http://ryannelsononline.com/social-media-is-the-new-super-bowl-pepsi-refresh-and-what-it-means-to-marketers/#comments</comments>
		<pubDate>Sun, 03 Jan 2010 16:39:03 +0000</pubDate>
		<dc:creator>Augie Ray</dc:creator>
				<category><![CDATA[Brand marketing]]></category>
		<category><![CDATA[Marketing Measurement]]></category>
		<category><![CDATA[TV advertising]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Augie Ray]]></category>
		<category><![CDATA[Cause Marketing]]></category>
		<category><![CDATA[Food and Drink]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Marketing Metrics]]></category>
		<category><![CDATA[Pepsi]]></category>
		<category><![CDATA[Social computing]]></category>
		<category><![CDATA[Social Marketing]]></category>
		<category><![CDATA[Social networking]]></category>
		<category><![CDATA[Television]]></category>
		<category><![CDATA[TV]]></category>

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		<description><![CDATA[If you track Social Media news, you saw the eye-catching headline: "Pepsi's Big Gamble: Ditching Super Bowl for Social Media".  For the first time in 23 years the brand will not be purchasing a Super Bowl spot.  Instead, it is sinking $20M into a Social Media program called Pepsi Refresh. The Pepsi Refresh site will allow people to vote for worthwhile community projects, and Pepsi expects to sponsor thousands of local efforts via this program.  What does this mean to marketers?]]></description>
			<content:encoded><![CDATA[<p><span style="font-family: 'Times New Roman'; font-size: medium; line-height: normal; ">
<p style="padding-top: 7px; padding-right: 7px; padding-bottom: 7px; padding-left: 7px; background-color: #ffffff; font: normal normal normal 13px/1.22 arial, helvetica, clean, sans-serif; ">
<p>If you track Social Media news, I&#8217;m sure you saw the eye-catching headline: &quot;<a href="http://abcnews.go.com/Business/pepsis-big-gamble-ditching-super-bowl-social-media/story?id=9402514" style="color: blue !important; text-decoration: underline !important; cursor: text !important; " title="ABC News headline on Pepsi &amp; Social Media">Pepsi&#8217;s Big Gamble: Ditching Super Bowl for Social Media&quot;.</a>  For the first time in 23 years&#8211;23 years!&#8211;the brand will not be purchasing a Super Bowl spot.  Instead, it is sinking $20M into a Social Media program called Pepsi Refresh. The Pepsi Refresh site will allow people to vote for worthwhile community projects, and Pepsi expects to sponsor thousands of local efforts via this program. </p>
<p>What does this news mean to marketers?  Some potential ramifications (and non-ramifications) include:</p>
<ul>
<li id=""><strong>No, this doesn&#8217;t mean TV is going away, but it will be fighting for marketing dollars on an increasingly level playing field with Social and Interactive tactics.</strong>  Despite the <a href="http://www.forrester.com/rb/Research/what_media_meltdown_means_for_marketing/q/id/54405/t/2" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">meltdown in traditional media</a>, TV advertising will continue to be a big line item in the marketing budget for top consumer brands, but expect it to continue to shrink as a portion of the overall marketing budget.  Shar VanBoskirk said it well:  &quot;<a href="http://www.forrester.com/rb/Research/us_interactive_marketing_forecast%2C_2009_to_2014/q/id/47730/t/2" style="color: blue !important; text-decoration: underline !important; cursor: text !important; "><em>Advertising</em> budgets will decline. But marketing investments won&#8217;t.</a>&quot;  Moreover, as Lisa Bradner points out in her report, <a href="http://www.forrester.com/rb/Research/adaptive_brand_marketing/q/id/55526/t/2" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">Adaptive Brand Marketing</a>, the era of annual TV budgets is ending.  Expect more iterative budget setting based on &quot;test and learn&quot; cycles where the best and most successful ideas can quickly command more funding regardless of channel.   <br /></br> </li>
<li><strong>Social Media programs don&#8217;t begin and end with Social Media:</strong>  There can be a mistaken assumption that Social Media Marketing means brands being on Twitter and Facebook.  As the Pepsi program demonstrates, Social Media is the means to an end, and not the end itself.  <br /></br><br /></br>It doesn&#8217;t matter that you have followers, fans, or a community; those are assets, not return.  It is how you use those assets that matters.  In Pepsi&#8217;s case, they&#8217;ve clearly found a way to gain new followers and fans, but that&#8217;s not the objective of the program; instead, the brand is putting Social Media to work for a higher goal&#8211;making the world a better place and associating the brand with that vision.  <br /></br></li>
<li><strong>Social Media measurement = brand measurement:</strong>  Do you think Pepsi is going to measure the effectiveness of this program merely by how many fans or page views they get?  They may count retweets, but what are the chances the $20M investment will be evaluated based upon 140-character pass-alongs?  <br /></br><br /></br>The success of this program won&#8217;t be measured primarily with Social Media metrics (fans, followers, RTs, votes, etc.) but on traditional brand and marketing metrics.  How much PR does Pepsi earn from the program and the funding of thousands of community projects?  How many people hear about the program, and how does it affect their purchase intent for the brand?  How many points increase does Pepsi see when it asks questions such as, &quot;Pepsi is a brand that cares about me and my community?&quot; and &quot;Pepsi is a brand I&#8217;d recommend to friends?&quot;  Does the brand see a lift in sales?  Those are the types of metrics that matter in this (or most every other) marketing program.  My peer Nate Elliot points out that you must &quot;<a href="http://www.forrester.com/rb/Research/three_steps_to_measuring_social_media_marketing/q/id/53708/t/2" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">choose metrics based on objectives rather than technologies.&quot;</a>  <br /></br> </li>
<li><strong>Another nail in the coffin of merely likable advertising.</strong>  Super Bowl advertising has become its own kind of sport.  Shortly after the big game, the scoreboard goes up (<a href="http://www.usatoday.com/money/advertising/admeter/2009admeter.htm" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">USA Today&#8217;s Ad Meter</a>) and the winning team does an end zone victory dance (<a href="http://www.prnewswire.com/news-releases/omnicom-group-inc-agencies-win-top-spots-on-usa-todays-ad-meter-for-second-consecutive-year-in-the-super-bowl-of-advertising-54465392.html" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">agency press releases bragging about the results</a>).  All this hullabaloo implies that ads are entertainment and likability is all that matters, but it is just one element&#8211;and hardly the most important&#8211;in effective advertising.  <br /></br><br /></br>Pepsi&#8217;s actions demonstrate a commitment to something deeper than jokey ads.  Pepsi is betting the brand can win by making a deeper connection (consumer involvement versus seeing an ad) for a greater purpose (making the world a better place versus a laugh at the end of a 30-second spot.)   As my online friend <a href="http://www.brandonsutton.com/what-does-your-brand-stand-for/" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">Brandon Sutton recently wrote on his blog</a>, &quot;Instead of trying to get clever with your messaging, why not try thinking smarter by understanding how humans think and behave and how your brand fits into the bigger picture of this dynamic?&quot; <br /></br>  </li>
<li><strong>Social Media changes everything.</strong>  Social Media alters the playing field for everyone within the enterprise; formerly successful strategies and tactics are being challenged, while old and tired methodologies are getting new legs.  For example, Best Buy is using Social Media to improve its<a href="http://www.techcrunch.com/2009/07/21/best-buy-goes-all-twitter-crazy-with-twelpforce/" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">customer support in new ways</a>;  Starbucks is <a href="http://www.mystarbucksidea.com/" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">embracing consumers&#8217; ideas and driving innovation</a>and loyalty; and, as we see, Pepsi is using Social Media to give new energy to cause marketing.<br /></br><br /></br><a href="http://en.wikipedia.org/wiki/Cause_marketing#History" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">Cause marketing is hardly new</a>, but Social Media gives brands the ability to power it in new ways.  Previously, cause marketing tended to be about a company making a donation and leveraging that for PR, advertising and in-bound links. Today, cause marketing can be about embracing customers&#8217; values and ideas about how to spend charitable dollars and then energizing consumers and employees to get involved and make a difference.  Social Media offers us new ways to breathe life into this old marketing idea! <br /></br>  </li>
</ul>
<p>Early next year we&#8217;ll find out how Pepsi&#8217;s decision to trade the Super Bowl for Social Media plays out, but it&#8217;s already earned the brand enormous visibility. Articles about their decision can be found on <a href="http://abcnews.go.com/Business/pepsis-big-gamble-ditching-super-bowl-social-media/story?id=9402514" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">ABC</a>, <a href="http://money.cnn.com/2009/12/17/news/companies/pepsi_super_bowl/" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">CNN</a>,<a href="http://www.npr.org/blogs/thetwo-way/2009/12/pepsi_abandons_super_bowl_ads.html" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">NPR</a>, <a href="http://www.reuters.com/article/idUSTRE5BG52J20091217" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">Reuters</a>,  <a href="http://www.google.com/hostednews/ap/article/ALeqM5hcYLM-TBUMyfMu1WGv7-SRe7LTzQD9CLA76G0" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">AP</a>, <a href="http://online.wsj.com/article/SB10001424052748703581204574600322164130250.html?mod=googlenews_wsj" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">Wall Street Journal</a>, and others.  Of course, the first brand to dump Super Bowl advertising in place of Social Media marketing will earn headlines; the fifth brand to do so will not. </p>
<p>So, how are you going to use Social Media to give old tactics and strategies new life in 2010? </p>
</p>
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